Privacy Policy

Effective Date: September 6, 2024

Last Updated: February 24, 2026

1. Introduction

Palm Beach PC Services ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. This includes interactions via our website forms, phone calls, SMS messages, and AI-powered systems like chatbots and receptionists.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not access or use our services.

2. Information We Collect

We collect various types of information, including personal data, to provide and improve our services.

• Personal Identifiable Information (PII): This includes your name, email address, phone number, physical address (for onsite service), and any other information you provide when filling out forms, scheduling appointments, or contacting us directly.
• Technical Data: This includes your Internet Protocol (IP) address, browser type and version, operating system, referral sources, website navigation paths, and information about how you use our website.
• Communication Data: Records of your interactions with us, including phone call recordings (for quality and training purposes), chat transcripts (from website chatbots or AI assistants), and email correspondence.
• Service Data: Details about the services you request, your computer or device issues, and any other relevant information necessary to perform the requested service.
• Feedback Data: Information you provide through surveys, reviews, or testimonials.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To deliver the computer repair, IT support, and AI automation services you request.
• Communication: To communicate with you about your service requests, appointments, and to provide updates. This includes phone calls, emails, and SMS messages.
• Improvement: To analyze and understand how our services are used, and to improve our website, services, and AI systems.
• Marketing: To send you promotional materials, special offers, or other information about our services that may be of interest to you. You can opt out of these communications at any time.
• Security: To protect our website, services, and customers from fraud, abuse, and other security threats.
• Compliance: To comply with legal obligations and enforce our terms and conditions.
• AI Training: To train and improve our AI-powered systems, including chatbots and virtual receptionists, using anonymized interaction data.

4. SMS Communications & Consent

By providing your phone number and checking the SMS consent box on our website forms, or by explicitly agreeing during phone conversations or AI receptionist interactions, you consent to receive SMS text messages from Palm Beach PC Services. These messages may include:

• Appointment confirmations and reminders
• Service updates and status notifications
• Responses to your inquiries
• Occasional promotional offers and service announcements

Message and data rates may apply. Message frequency varies depending on your interactions with us. You can opt out at any time by replying "STOP" to any message you receive from us. For help, reply "HELP" or contact us directly.

Your consent to receive SMS messages is not required to purchase any services from us. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All SMS opt-in data and consent information remains confidential and will not be shared with any third parties.

We use automated systems, including AI receptionists, to send some SMS communications. These systems are designed to provide timely and relevant information while maintaining your privacy and data security.

5. Chatbots, AI & Automated Systems

We utilize AI-powered chatbots, AI receptionists, and other automated systems to enhance our customer service and streamline operations. When you interact with these systems:

• Data Collection: Conversations and interactions with our AI systems may be recorded and stored for analysis, quality improvement, and to train our AI models.
• Purpose: This data helps us understand common inquiries, improve the accuracy and helpfulness of our AI, and personalize your experience.
• Human Oversight: While automated, these systems are designed with human oversight. In some cases, conversations may be reviewed by human agents to ensure accuracy and provide assistance.
• Personal Data: Avoid sharing sensitive personal information with our chatbots unless explicitly prompted and you understand the purpose.

6. How We Share Your Information

We do not sell, rent, or trade your personal data to third parties. We may share your information with:

• Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, website hosting, analytics, and CRM services. These providers are obligated to protect your information and cannot use it for their own marketing.
• Legal Requirements: When required by law or in response to valid legal requests (e.g., court orders, subpoenas).
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. This period may vary depending on the type of data and our legal obligations.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data, including the right to:

• Access your personal data.
• Correct inaccurate personal data.
• Request deletion of your personal data.
• Object to the processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Withdraw consent (where processing is based on consent).

To exercise any of these rights, please contact us using the information in the "Contact Us" section.

10. Cookies & Tracking Choices

We may use cookies and similar tracking technologies to track activity on our website and hold certain information. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

11. Third-Party Links

Our website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13 without verifiable parental consent, we will take steps to remove that information from our servers.

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: